[{"data":1,"prerenderedAt":351},["ShallowReactive",2],{"docs-page-cn-\u002Fcn\u002Fmemos_cloud\u002Fsupport\u002Ffaq":3,"surround-cn-\u002Fcn\u002Fmemos_cloud\u002Fsupport\u002Ffaq":337},{"id":4,"title":5,"avatar":6,"banner":6,"body":7,"category":6,"desc":329,"description":330,"extension":331,"links":6,"meta":332,"navigation":6,"path":333,"seo":334,"stem":335,"__hash__":336},"docs\u002Fcn\u002Fmemos_cloud\u002Fsupport\u002Ffaq.md","云服务 FAQs",null,{"type":8,"value":9,"toc":318},"minimark",[10,20,23,28,31,49,56,58,62,65,68,94,96,100,103,113,116,140,156,158,162,165,188,195,197,201,204,215,222,224,228,231,234,255,257,261,277,283,285,289,292,308],[11,12,13,14,19],"p",{},"这篇页面回答 MemOS Cloud 使用过程中的常见问题。如果你想了解 MemOS 和 RAG、开源方案、私有化部署或记忆调度的关系，请查看 ",[15,16,18],"a",{"href":17},"\u002Fcn\u002Fmemos_cloud\u002Fintroduction\u002Ffaq","常见问题","。",[21,22],"br",{},[24,25,27],"h2",{"id":26},"新用户应该先看哪篇文档","新用户应该先看哪篇文档？",[11,29,30],{},"如果你还没有登录过控制台，先按使用场景选择：",[32,33,34,42],"ul",{},[35,36,37,38,19],"li",{},"想让 Claude Code、Cursor 等 Agent 工具帮你接入，先看 ",[15,39,41],{"href":40},"\u002Fcn\u002Fmemos_cloud\u002Fgetting_started\u002Fagent_usage","在 Agent 中使用",[35,43,44,45,19],{},"想自己在应用里调用 Cloud API，先看 ",[15,46,48],{"href":47},"\u002Fcn\u002Fmemos_cloud\u002Fgetting_started\u002Fquick_start","在应用中集成",[11,50,51,55],{},[15,52,54],{"href":53},"\u002Fcn\u002Fapi_docs\u002Fstart\u002Fconfiguration","项目配置"," 更适合在你需要管理多个项目、修改项目、删除项目，或理解知识库如何绑定到项目时阅读。",[21,57],{},[24,59,61],{"id":60},"api-key-和项目是什么关系","API Key 和项目是什么关系？",[11,63,64],{},"每个项目都有自己的 API Key。使用某个 API Key 调用接口时，只能访问这个项目下的记忆、消息、知识库和配置。",[11,66,67],{},"如果出现“控制台看得到，但 API 查不到”的情况，先确认：",[32,69,70,73,80],{},[35,71,72],{},"当前控制台项目是否和 API Key 所属项目一致。",[35,74,75,76,19],{},"请求中使用的是不是同一个 ",[77,78,79],"code",{},"user_id",[35,81,82,83,86,87,90,91,19],{},"检索时是否传了过窄的 ",[77,84,85],{},"filter","、",[77,88,89],{},"knowledgebase_ids","，或过高的 ",[77,92,93],{},"relativity",[21,95],{},[24,97,99],{"id":98},"认证或权限错误怎么排查","认证或权限错误怎么排查？",[11,101,102],{},"先检查请求头：",[104,105,111],"pre",{"className":106,"code":108,"language":109,"meta":110},[107],"language-text","Authorization: Token YOUR_API_KEY\n","text","",[77,112,108],{"__ignoreMap":110},[11,114,115],{},"常见问题包括：",[32,117,118,124,131,134,137],{},[35,119,120,121,19],{},"漏传 ",[77,122,123],{},"Authorization",[35,125,126,127,130],{},"少了 ",[77,128,129],{},"Token"," 前缀。",[35,132,133],{},"API Key 复制不完整。",[35,135,136],{},"API Key 属于另一个项目。",[35,138,139],{},"API Key 已失效，或没有当前资源权限。",[11,141,142,143,86,146,86,149,152,153,155],{},"如果返回 ",[77,144,145],{},"40100",[77,147,148],{},"40130",[77,150,151],{},"40132","，先回到 ",[15,154,54],{"href":53}," 检查 API Key 和项目。",[21,157],{},[24,159,161],{"id":160},"为什么-search-memory-或-chat-没有召回知识库内容","为什么 Search Memory 或 Chat 没有召回知识库内容？",[11,163,164],{},"先确认知识库是否已经绑定到当前项目，并且文件已经完成处理。调用接口时还需要注意：",[32,166,167,173,179],{},[35,168,169,170,172],{},"不传 ",[77,171,89],{}," 时，默认不检索知识库。",[35,174,175,176,178],{},"传 ",[77,177,89],{}," 时，确认 ID 属于当前项目可访问的知识库。",[35,180,181,182,184,185,187],{},"如果设置了 ",[77,183,85],{}," 或较高的 ",[77,186,93],{},"，可能会过滤掉本来相关的内容。",[11,189,190,191,19],{},"知识库的上传、绑定和处理状态说明，请查看 ",[15,192,194],{"href":193},"\u002Fcn\u002Fmemos_cloud\u002Ffeatures\u002Fknowledge_base","知识库",[21,196],{},[24,198,200],{"id":199},"遇到额度或限流错误怎么办","遇到额度或限流错误怎么办？",[11,202,203],{},"先判断是哪类限制：",[32,205,206,209,212],{},[35,207,208],{},"单次输入或输出过长：减少本次输入、历史上下文或期望输出。",[35,210,211],{},"调用次数达到上限：等待额度恢复，或按文档申请更多额度。",[35,213,214],{},"并发或短时间请求过多：降低请求频率，避免重试风暴。",[11,216,217,218,19],{},"具体额度说明请查看 ",[15,219,221],{"href":220},"\u002Fcn\u002Fmemos_cloud\u002Fsupport\u002Flimit","配额与限制",[21,223],{},[24,225,227],{"id":226},"写入成功后为什么马上检索不到","写入成功后，为什么马上检索不到？",[11,229,230],{},"记忆写入后需要经过抽取、加工和索引。刚写入后立刻检索，可能还没有完成处理。",[11,232,233],{},"建议先确认：",[32,235,236,241,252],{},[35,237,238,239,19],{},"写入和检索使用的是同一个 ",[77,240,79],{},[35,242,243,244,86,247,249,250,19],{},"没有使用过窄的 ",[77,245,246],{},"conversation_id",[77,248,85],{}," 或 ",[77,251,89],{},[35,253,254],{},"如果是异步写入，等任务完成后再检索。",[21,256],{},[24,258,260],{"id":259},"delete-memory-删除失败怎么办","Delete Memory 删除失败怎么办？",[11,262,263,264,267,268,86,270,272,273,276],{},"删除单条记忆时，优先使用 ",[77,265,266],{},"memory_ids","。不要把 ",[77,269,246],{},[77,271,79],{}," 或知识库 ID 当成 ",[77,274,275],{},"memory_id"," 使用。",[11,278,279,280,282],{},"如果需要删除某个用户在当前项目下的全部记忆，才传 ",[77,281,79],{},"。这是高风险操作，执行前需要确认 API Key、项目和用户 ID 都正确。",[21,284],{},[24,286,288],{"id":287},"控制台和-api-的数据范围为什么不一致","控制台和 API 的数据范围为什么不一致？",[11,290,291],{},"控制台和 API 都按项目隔离数据。出现范围不一致时，通常是因为：",[32,293,294,297,302,305],{},[35,295,296],{},"控制台当前选中的项目和 API Key 所属项目不同。",[35,298,299,300,19],{},"API 请求使用了另一个 ",[77,301,79],{},[35,303,304],{},"接口里传了额外过滤条件。",[35,306,307],{},"知识库没有授权给当前项目。",[11,309,310,311,313,314,19],{},"如果接口返回具体 ",[77,312,77],{},"，可以查看 ",[15,315,317],{"href":316},"\u002Fcn\u002Fapi_docs\u002Fhelp\u002Ferror_codes","错误码",{"title":110,"searchDepth":319,"depth":319,"links":320},2,[321,322,323,324,325,326,327,328],{"id":26,"depth":319,"text":27},{"id":60,"depth":319,"text":61},{"id":98,"depth":319,"text":99},{"id":160,"depth":319,"text":161},{"id":199,"depth":319,"text":200},{"id":226,"depth":319,"text":227},{"id":259,"depth":319,"text":260},{"id":287,"depth":319,"text":288},"排查使用 MemOS Cloud 时常见的账号、项目、API Key、额度、知识库和接口调用问题。","这篇页面回答 MemOS Cloud 使用过程中的常见问题。如果你想了解 MemOS 和 RAG、开源方案、私有化部署或记忆调度的关系，请查看 常见问题。","md",{},"\u002Fcn\u002Fmemos_cloud\u002Fsupport\u002Ffaq",{"title":5,"description":330},"cn\u002Fmemos_cloud\u002Fsupport\u002Ffaq","A0M5S4vc1hx0EjDoU0GwwWphOgu_HvL3xMVMYAt27pE",[338,346],{"title":339,"path":340,"stem":341,"icon":342,"framework":6,"module":6,"class":343,"target":-1,"active":344,"defaultOpen":344,"children":-1,"description":345},"工具记忆","\u002Fcn\u002Fmemos_cloud\u002Ffeatures\u002Ftool_calling","memos_cloud\u002Ffeatures\u002Ftool_calling","i-ri-tools-line",[],false,"添加工具调用信息，将工具调用的决策、执行结果及其使用轨迹统一纳入 MemOS 记忆。",{"title":221,"path":220,"stem":347,"icon":348,"framework":6,"module":6,"class":349,"target":-1,"active":344,"defaultOpen":344,"children":-1,"description":350},"memos_cloud\u002Fsupport\u002Flimit","i-ri-shield-line",[],"注册登录即享有免费额度，便于快速体验和验证记忆功能。",1781767984135]